Frequently Asked Questions
Getting an Answer Not Listed Here and What This Page Covers.
Getting an Answer Not Listed Here
If your question is not covered on this page, the quickest way to get an answer is to contact the site’s customer support team. They are available 24 hours a day through live chat and can respond in either English or Bahasa Malaysia. You can also check the site’s terms and conditions page, which contains detailed rules about promotions, bonuses, and account management. For urgent issues, live chat is the recommended channel as it provides the fastest response time.
What This Page Covers
This page answers the most common questions players ask about using the platform. It covers deposits, withdrawals, account verification, turnover requirements, supported payment methods, mobile compatibility, game disconnections, and deposit limits. Each answer is written to give you a clear, factual explanation without unnecessary detail. If you have a specific concern that is not listed here, the information below should still help you understand how the site generally handles these matters.
Fishing, Live Dealer, Mini Games read the same way this page does, and so does the offers.
While you are here
What is a turnover requirement?
A turnover requirement is the total amount you must wager before you can withdraw bonus funds or winnings from a bonus. For example, a 10x turnover on a RM50 bonus means you need to place bets totalling RM500 before cashing out.
What happens if a game disconnects?
Rounds in progress are settled server-side, so a dropped connection does not void a bet. The same rule covers fishing and live dealer.
Which payment channels are supported?
The site supports Touch 'n Go, GrabPay, Boost, DuitNow, and FPX for instant deposits. Bank transfers and online banking are also accepted. All deposits are credited in ringgit, and most methods are available for both deposits and withdrawals.
Are there fees on a deposit?
Limits and timings are set by the payment channel rather than by the site, so they rarely change. Bank transfer and Touch ’n Go are the fastest listed here.
What is the wagering requirement?
The welcome bonus carries a 12× requirement on deposit plus bonus. Live casino contributes 20% toward turnover; slots contribute in full. The headline offer is 275%.
How do I set a deposit limit?
You can set a deposit limit by going to the account settings section in the lobby. Choose the daily, weekly, or monthly limit option, enter the amount you want, and confirm. The limit takes effect immediately and cannot be reduced for 24 hours.